Customer Service Advisor

Looking for an experienced customer service advisor, supporting a fast‑paced and challenging 24/7, 365‑day Facilities Management environment. The role focuses on delivering high‑quality customer service and operational support.

The role is Fully office based and is a temp to perm position.

Job role:

• Provide excellent customer service across all communication channels, handling every interaction professionally.

• Work towards agreed SLAs and KPIs to meet contractual targets.

• Communicate with customers, engineers, and managers to resolve queries quickly and keep the Helpdesk running smoothly.

• Manage customer enquiries professionally, taking ownership to resolve issues and support complaint handling when needed.

• Respond to customer requests within required timescales to meet SLA and KPI expectations.

• Log, update, and complete all jobs accurately in the Helpdesk system.

• Follow all relevant procedures and approval processes to maintain compliance and audit standards.

• Understand contract requirements to avoid administrative errors.

Apply with CV or call Chelsea on (phone number removed)

RG Setsquare is acting as an Employment Business in relation to this vacancy.